...
Dear Сustomers, our Instagram account has been hacked, and we're working to fix it ASAP. Please be cautious with any messages you receive from us on Instagram for now!
Dear Customers, our Instagram has been hacked — please be cautious of any messages you receive from us for now!
прелоадер

Announcement Text

Freequently Asked Questions

  • My login from your old site won't work.

  • The discount code from your old site won't work.

  • What countries do you ship to?

  • How can I check the status of my order?

  • Can I change my order?

  • Can I cancel an order while it is on its way to me?

  • Can I return an order or cancel it after it has been shipped?

  • How long does it take for my order to arrive?

  • What are the shipping costs?

  • What is the status of my order and how can I track it once it has been shipped?

  • What is the currency exchange rate?

  • How much are the import duties and taxes for my order?

  • My pen came with an ink cartridge. What ink is it?

  • I want to replace my nib. Which nib will fit my BENU pen?

  • Which converters will fit my BENU pen?

  • Which ink can I use for BENU fountain pens?

  • Which refill can be used in BENU rollerball pens?

  • How is the artwork on the hand-painted pens protected?

  • Are glow-in-the-dark pens safe?

  • How long does the glow in the glow-in-the-dark pens last?

  • How can I clean the nib in my BENU pen?

  • How do I remove an ink stain on my BENU pen?

  • The nib & feeder are misaligned: what should I do?

  • Can I use BENU Fountain pen holders to store any pen?

  • What is covered with BENU's warranty?

  • How to obtain repair service and after-sale service?

  • Do you have a physical retail shop?

  • Can I visit you in Yerevan, Armenia?

  • Where can I buy your product in Armenia?

  • I can't find my question in your FAQ’s section