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Freequently Asked Question

  • My login from your old site won't work.

  • The discount code from your old site won't work.

  • What countries do you ship to?

  • How can I check the status of my order?

  • Can I change my order?

  • Can I cancel an order while it is on its way to me?

  • Can I return an order or cancel it after it has been shipped?

  • How long does it take for my order to arrive?

  • What are the shipping costs?

  • What is the status of my order and how can I track it once it has been shipped?

  • What is the currency exchange rate?

  • How much are the import duties and taxes for my order?

  • My pen came with an ink cartridge. What ink is it?

  • I want to replace my nib. Which nib will fit my BENU pen?

  • Which converters will fit my BENU pen?

  • Which ink can I use for BENU fountain pens?

  • Which refill can be used in BENU rollerball pens?

  • How is the artwork on the hand-painted pens protected?

  • Are glow-in-the-dark pens safe?

  • How long does the glow in the glow-in-the-dark pens last?

  • How can I clean the nib in my BENU pen?

  • How do I remove an ink stain on my BENU pen?

  • The nib & feeder are misaligned: what should I do?

  • Can I use BENU Fountain pen holders to store any pen?

  • What is covered with BENU's warranty?

  • How to obtain repair service and after-sale service?

  • Do you have a physical retail shop?

  • Can I visit you in Yerevan, Armenia?

  • Where can I buy your product in Armenia?

  • I can't find my question in your FAQ’s section